Frequently Asked Questions
THE ARTÉMES COLLECTION
Artémes' Signature Mink lashes are handcrafted from the finest sourced mink hairs collected from free-range mink zoos during the minks natural molting/ shedding cycles. Once collected the fur is individually hand-selected, sterilized and treated to ensure they are hypoallergenic and suitable for wear. There is no unnatural handling, harming or treatment of the minks in the production of our lashes. Artémes mink lashes are designed to last up to 25 uses with proper care.
Artémes' Classic Silk range are meticulously hand woven from the finest silk and are designed to last up to 10 uses with proper care
Every Artémes lash takes over two days to complete with each strand individually placed on the band by artisans who each see their own lashes through to completion. Skilled artisans ensure that every pair of Artémes lashes are made to preserve the original softness, durability and quality of these natural hairs.
Maintain The Life of Your Lashes
Your lashes are an investment, take care of them they will last many uses. We recommend using DUO glue and following instructions on the care card/ page to prolong the life of your lashes.
SHIPPING AND DELIVERY COSTS
ARTÉMES products are shipped from Australia. Orders are gift packed and carefully wrapped to ensure that they arrive in pristine condition.
The current delivery/shipping charges are:
Delivery Within Australia
Express Delivery: $10 on all orders - Allow 1-3 business days
Standard Delivery: $8 on all orders - Allow 3 to 7 days depending on location
Free Express Delivery service on all orders over $99
International Standard Delivery (Worldwide)
Shipping for orders under $50 - $10
Shipping for orders over $51 up to $99 - $15
Shipping for orders $100 and over - $12
Allow up to 7 to 14 business days depending on location. Express service available - Contact us for current rates
We reserve the right to amend above rates without prior notice. A signature may be required at the recipient address for delivery services. We recommend having your order delivered to an alternate address i.e. your business/work, if you will not be home to sign for your package.
Packing and Dispatch
Goods are packed and shipped within 24 hours (express service) or 48 hours (standard) of confirmed payment. We reserve the right to divide your order into part shipments. In this case, you will not be charged any for the goods shipped.
Returns, Exchanges and Refunds
You are entitled to return any product ordered via the website within a maximum period of fourteen (14) calendar days following the date of receipt, subject to the following terms:
You must contact our customer service department and request for a return form and specifying whether you wish to exchange the goods or require a refund (for refunds shipping charges will not be refunded). Returns must be sent in their original condition and packaging. You must enclose the original Artemeslashes.com receipt.
For hygienic reasons all returns are immediately disposed of and not resold.
Our rewards program is tailored exclusively for members and we are committed to offering an exceptional brand experience. By becoming a member you will be rewarded on all your purchases with us.
Customers can enroll to the program by logging into their ARTÉMES account. Members will start earning points towards their gift cards from their first purchase. You earn 1 points for every dollar spend on Artemes.com, depending on the level of membership there may be bonus points and offers available to you. When members reach 250 points, a $25 voucher can be redeemed.
ARTÉMES Rewards applies to retail customers only. For make up artists, beauty industry professionals and retailers please refer to ARTÉMES Pro membership.
ARTÉMES Pro is a members only program for make up artists, beauty industry professionals and retailers. The program provides makeup and beauty professionals with a direct link to Artémes products and member-exclusive offers. Throughout the program members will be provided with premium discounts, services and product support.
Industry professionals with 3 or more years experience (including make up artists, beauty, performers/ on air talent, stylists, designers, photographers, models, hairstylist) and retailers (salons, spas, online) can apply for Pro membership by completing the online form. Candidates must nominate a category for their profession. Applicants may be asked to provide further certification that indicates your chosen profession.
Approved members must activate their membership by making their first purchase within thirty (30) days of joining. One purchase every two months is required in order to maintain the account. Orders must be over $200 (make up artists, industry professionals) or $350 (retailers) before the discount is applied.
For any other questions please complete the form on the contact page or email us directly firstname.lastname@example.org.